Refund policy

At Cream X Emirates, we strive to ensure that every customer is fully satisfied with their purchase. If for any reason you are not completely happy with your order, we are here to help. Please review our return and refund policy below:

Eligibility for Returns:

• For hygiene reasons, we are unable to accept returns or exchanges on opened or used cosmetics unless they are defective or damaged during shipping.

Refunds:

• Once we receive your returned product and confirm it meets our return criteria, we will process your refund. Refunds will be issued to the original payment method.
• Please note, shipping fees are non-refundable unless the return is due to an error on our part (e.g., incorrect or damaged items).

Damaged or Defective Items:

• If you receive a damaged or defective product, please contact us immediately at nithinp9200@gmail.com with a description and photos of the damage. We will offer you a full refund or replacement at no additional cost.

Exchanges:

• At this time, we do not offer direct exchanges. If you wish to exchange an item, please return the original product and place a new order.

Non-Returnable Items: For health and safety reasons, we cannot accept returns on the following items:

• Opened or used cosmetics
• Gift cards

Late or Missing Refunds:

• If you haven’t received a refund yet, please check with your bank or credit card company as it may take some time for your refund to be processed.
• If you’ve done all of this and still haven’t received your refund, please contact us at nithinp9200@gmail.com

Changes to Our Return Policy: Cream X Emirates reserves the right to update or modify this Return & Refund Policy at any time. Any changes will be posted on this page.

Thank you for choosing Cream X Emirates. We are committed to delivering high-quality products and exceptional customer service. If you have any further questions or concerns, please don’t hesitate to contact us!